Leadership Team

Always accountable to our clients.

Kirko Papajanis

President, Chief Revenue Officer

From technology and operational strategy, to marketing, sales, and everything in between, Kirko wears many hats.  Committed to providing our partners with the best possible experience by balancing creative vision with data-driven pragmatism.

“Leaders must own everything in their world. There is no one else to blame.”

Tai McDowell

Vice President, Client Success

A dedicated veteran of the company, Tai has demonstrated an unwavering commitment to client satisfaction. Navigating relationships, anticipating needs, and resolving concerns. His strategic insights and proactive approach not only elevates our clients’ experience but also ensures everyone is aligned and united to drive results.

“Ki te kāhore he whakakitenga, ka ngaro te iwi.”
(“Without foresight or vision the people will be lost.”)

Andrew Kirstine

Director, Contact Center Operations

Versatility, flexibilty, and attention to detail.  Andrew defines what a good contact center leader is. Stepping into the role during a global pandemic, Andrew redefined our operations to increase service levels and drive creative improvement strategies.

“Always be ready to adjust, recalibrate, and stay after it to become better, somehow.”